FAQ

SEG stands for Silicone Edge Graphics. An SEG display uses a fabric graphic with a thin silicone strip sewn around its perimeter. The strip is inserted into a channel in the aluminum frame, stretching the fabric to create a smooth, seamless appearance. The graphic can be removed and replaced while the frame is reused.

Learn more about SEG here

Once you have signed up and your account has beed approved.

You can login into our online quoting system, you can do quotes save them and when the job is approved you can place the online.

We would need about 1 week.

Complete the online Trade Account Application with your company and contact information. Once approved, you will have access to wholesale pricing and our online quoting and ordering system, where you can create and save quotes and convert approved quotes into orders.

Applications are generally reviewed within approximately one business day.

Assembly and installation requirements vary by frame profile and application.

Contact Direct LED Frames with your frame profile or order number, and we will provide the appropriate instructions or direct you to the relevant online resource.

The required tools and hardware depend on the frame profile, size, and mounting method. Most frames include the specified frame-assembly hardware, but tools and building-mounting fasteners may not be included. Before installation, confirm that the mounting hardware is appropriate for the wall, ceiling, or supporting structure.

Contact us with your frame profile and installation method for specific recommendations.

Artwork and finished graphic dimensions should be confirmed with the printer producing the SEG fabric graphic. Requirements may vary depending on the selected frame profile, fabric, printing method, and silicone-strip configuration. Provide the printer with the finished frame dimensions and selected profile, and confirm the required bleed, resolution, color settings, and graphic dimensions before printing.

If we are quoting the graphics through our wholesale fabric-printing partner, please send us the artwork and project specifications so the requirements can be reviewed before production.

Begin by inserting the silicone edge into each corner of the frame. Next, insert the centers of each side and continue working around the frame until the entire silicone edge is seated evenly in the channel. To remove the graphic, gently pull the silicone strip out of the channel, taking care not to stretch or damage the fabric.

SEG frames can be manufactured in a wide range of custom sizes.

When a frame is larger than the available extrusion or shipping length, its sides can be divided into shorter sections and reconnected using butt joints. The appropriate profile and support configuration will depend on the finished size, mounting method, lighting system, and intended application.

The correct profile depends on the frame size, whether it will be lit or non-lit, whether it will be single- or double-sided, and how it will be installed. Direct LED Frames offers profiles for wall-mounted, freestanding, and ceiling-suspended applications.

If you are unsure which profile to use, contact us with your project specifications and we will help you select the appropriate option.

Yes. Replacement frame hardware, support components, LED lights, power supplies, silicone strip, and other parts are available for many Direct LED Frames products. When requesting a replacement, provide the original order number, frame profile, part number, and photographs when possible so we can help identify the correct component.

Fabric graphics and backers are not included unless they are specifically listed as part of the quote.

Direct LED Frames primarily supplies SEG frames, extrusions, lighting, hardware, and related components.

If needed, we can also quote fabric graphics and backers through our wholesale fabric-printing partner. Please include your graphic requirements when requesting a quote.

The quoting system automatically recommends support bars based on the frame specifications. An override allows you to add or remove supports when you have specific installation or structural requirements.

We recommend contacting Direct LED Frames before removing any automatically recommended supports.

Production lead times vary depending on the frame type, dimensions, finish, lighting configuration, quantity, and current production schedule. Custom finishes, specialty components, and large-volume orders may require additional time.

Please contact us for a current production estimate, especially if your project has a firm installation or event date.

Support bars are installed inside the frame to provide additional strength and stability when needed. Depending on the frame, support bars may run from top to bottom, from side to side, or in both directions. The quoting system recommends the appropriate configuration based on the frame’s size, selected profile, and intended application.

Please provide the finished frame dimensions, quantity, intended application, mounting method, preferred frame color or finish, whether the frame will be lit or non-lit, and whether it will be single- or double-sided.

Please also let us know about any delivery deadlines, installation requirements, or shipping-length restrictions that may affect the project.

Maximum Length Cut tells us the longest allowable section for packaging and shipping. Long frame sides can be divided into shorter sections and reconnected with butt joints during assembly.

For FedEx or UPS shipments, customers will generally want to select a maximum section length of 90 inches.

Lighting requirements depend on the selected frame profile, finished dimensions, and whether the display is single- or double-sided. The quoting system provides compatible lighting options and calculates the required LED components and power supplies.

Contact us if you need assistance selecting the best lighting configuration for your application.

After creating a quote, you can save it to your account instead of placing the order immediately. You can reopen the saved quote later, review or update it, email a copy, and move it to your cart when you are ready to order.

Please review the specifications and current pricing before converting an older quote into an order.

Contact Direct LED Frames as soon as possible if you need to change or cancel an order. Because many products are cut or manufactured to order, changes or cancellations may not be possible once production has begun or materials have been altered.

Any applicable charges will depend on the order’s production status.

Motor Freight is shipping order order with a trucking comany.

Normally Motor Freight shipping is used when the length of the frames are to long for FedEx and UPS or if the order has multiple frames and it’s more cost-effective to put all the frames on one pallet and ship them.

After you do a quote, you can save it and after the order is approved you can move it from saved quotes back into your cart and place the order.

Inspect the shipment before accepting delivery. If damage is visible, note it on the delivery receipt or bill of lading and request an immediate carrier inspection. Take photographs, retain the packaging and damaged components, and contact Direct LED Frames promptly. Failure to document freight damage at the time of delivery may prevent a successful claim.

All returns require advance authorization and are subject to inspection. Approved returns must be adequately packaged and shipped freight prepaid. Inspect all materials before cutting, drilling, installing, or otherwise altering them, as credit cannot be issued for altered materials.

Contact Direct LED Frames before returning any product.

Motor freight means an order is shipped by a trucking company rather than a parcel carrier such as FedEx or UPS. It is generally used when frame components are too long for parcel shipping or when an order contains multiple frames that can be shipped more cost-effectively on a pallet.

Oversized frames may be divided into shorter sections and reconnected with butt joints during assembly. Components that meet parcel-carrier limits may ship by FedEx or UPS, while longer, larger, or multi-frame orders may be packaged on a pallet and shipped by motor freight. The most appropriate shipping method depends on the frame dimensions, quantity, destination, and requested maximum shipping length.

Yes. Orders may be picked up at our Vista, California facility.

Please coordinate with Direct LED Frames in advance so we can confirm that your order is complete and ready. Pickup orders are collected from the loading area at the rear of the building.

Most custom SEG frames are shipped unassembled to reduce shipping costs and protect the components in transit. The extrusions are cut to size and packaged with the specified corner hardware, support bars, lighting, and accessories. Large frames may be divided into shorter sections for shipping and assembled at the installation site

Our team can assist with frame selection, quoting, lighting, replacement parts, assembly, and installation questions.

Contact Direct LED Frames at 866-641-1705 or info@directledframes.com.

Providing the frame dimensions, profile or part number, intended application, order number, and photographs will help us respond more quickly.

Warranty coverage varies by product and component. Aluminum frames, LED lights, power supplies, and other electrical components may have different warranty periods and conditions.

Contact Direct LED Frames with the applicable product or part number for specific warranty information. Damage caused by improper installation, unauthorized modification, misuse, or normal wear may not be covered.